Defining the business process is the stage that is the least well understood and the most overlooked, but it’s crucial to a successful project.

  • BPR (Business Process Re-engineering) uses a set of tools and techniques to map the existing ‘as-is’ process, then facilitate the operational team to come up with an optimised ‘to be’ process.
  • BPR is a necessary part of the introduction of major computer systems, such as those for ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management), as the business processes need to be explicit in order to configure them within the work-flow in the software.
  • BPM (Business Process Management) refers to BPR and the ongoing management of processes across computer systems and departments; in other words, it offers a wider, more holistic view on improvement as it includes the continuous improvement aspects that are missing from BPR.